Devices, iPads, Internet Connectivity Issues

• If students in your shelter have no connectivity or limited connectivity on iPads, fill out this Shelter Data Service Issues Survey.

• Priority Shelter Support Hotline: (718) 935-5108

• Getting started with an iPad and software updates

• Requesting an iPad

• Enter a technical support ticket with the IT Service Desk

• General technical support

 

 

NYC Schools Account (NYCSA)

Get schedule, attendance, busing, report cards and more!

• Creating an account and sign in here

• To get a creation code for a student, contact your child’s school using Find a School or the Students in Temporary Housing (STH) Regional Manager.

 

Busing Information

• Parents can get route info by signing in to NYC School Account (NYCSA)

• Call 311 or email BusingExceptions@schools.nyc.gov

• Busing health and safety protocols available here.

• For students in temporary doubled-up situations who need busing, fill out an Exceptions Request.

 

MetroCards

• MetroCards for parents in temporary housing to accompany their children (3K-6th grade) to school are available from the school.

• Schools can request parent MetroCards by emailing publicschoolmetrocards@schools.nyc.gov.

 

Shelter Transfers and the School Proximity Project

• Parents can request a shelter transfer to be closer to their children’s school. Families will be transferred if there is an appropriate unit available. To request a transfer, contact the case manager or shelter director.

  • For more information, call NYS-TEACHS 800-388-2014.

 

Learning Bridges: free childcare

• Priority given to children in temporary housing

• Available for 3-k-8th graders

• Must be participating in blended learning (not available to students doing fully remote instruction)

• Application available here.

 

Enrollment

• Family Welcome Centers are closed but staff are working remotely. Email them for help.

 

High School Equivalency programs

• Call the Referral Center Hotline: 718-577-2525

• Visit Pathways to Graduation (P2G)

 

Early Childhood: Early Learn, Head Start, 3-K, Pre-K

• Outreach Team Main Number: (718) 935-2009

• Bronx: Katherine Rodriguez,  KRodriguez73@schools.nyc.gov

• Brooklyn: Andrea Dawes, adawes@schools.nyc.gov

• Queens: Jimmy Li, JLi4@schools.nyc.gov

• Manhattan/Staten Island:  OutreachTeam@schools.nyc.gov  

 

Translation and Interpretation Supports

• (718) 935-2013 or email Hello@schools.nyc.gov

• Translated Support for Remote Learning

 

Special Education

• General questions: SpecialEducation@schools.nyc.gov

• Transition to Kindergarten: Turning5@schools.nyc.gov

• Related Services: RelatedServices@schools.nyc.gov

• Call the Special Education Hotline at 718-935-2007

• Special Education Learn at Home Resources

 

Grab and Go Meals

• Meals for students doing remote learning available from schools 9am-12pm on school days

• Meals for adults available 3-5pm at Meal Hubs.

• For local info about food pantries, see Coronavirus NYC Neighborhood Food Resource Guides

 

Questions/Troubleshooting

• Students in Temporary Housing Staff: bit.ly/STHStaff

• STH Regional Managers

  • Bronx

    • Rebekha Askew (D 7, 8) raskew2@schools.nyc.gov, 718-828-2644, 917-951-9576 (m)

    • Brittany Taylor, (D 8, 11), btaylor19@schools.nyc.gov, 718-828-4950

    • Shaquieta Boyd (D 9), sboyd5@schools.nyc.gov 718-741-7049

    • Stephanie Dyer (D 10, 12), sdyer@schools.nyc.gov, 718-741-7783, 646-584-2973 (m)

  • Brooklyn

    • Rahul Patel, (D 13, 23), rpatel9@schools.nyc.gov, 718-295-4105

    • Wayne Harris (D 14, 15, 16, 19, 32), wharris22@schools.nyc.gov, 718-935-3562, 917-861-4809 (m)

    • Charlene Mitchell (D 17), cmitchell4@schools.nyc.gov, 718-758-7722, 929- 232-0132 (m)

    • Fahmeeda Saleem (D 18, 20, 21, 22), fsaleem@schools.nyc.gov

  • Manhattan

    • Cecilio Diaz, Manhattan (D1, 4), CDiaz@schools.nyc.gov, 917-339-1698, 917-287-2310 (m)

    • Iris Gersten, (D 2, 3), IGersten@schools.nyc.gov, 917-339-1718, 646-784-5802 (m)

    • Rakeyah Evans, Manhattan (D 5, 6), RHameedevans@schools.nyc.gov, 917-339-1718

  • Queens

    • Cecilio Diaz, (D 24, 25, 26, 30), CDiaz@schools.nyc.gov, 917-339-1698,  917-287-2310 (m)

    • Linda Wilson (D 27, 28, 29), LWilson33@schools.nyc.gov 718-391-6849, 347-574-2095 (m)

  • Staten Island

    • Fahmeeda Saleem (D 31), fsaleem@schools.nyc.gov, 718-758-7722, 929-232-0132 (m)

More questions? Give us a call.

If you have a question, call the NYS-TEACHS Infoline at 800-388-2014.